From on-floor planning and deployment to local technical staff able to solve any issue, our best-in-class customer service and support deliver unrivaled support at every step.
Exacta is excited to introduce ExacTAC (Technical Assistance Center), our new 24/7 customer support line, ensuring faster response times and around-the-clock assistance.
To ensure the fastest response from the right team member, we encourage all customers to use these official support channels:
Call us anytime: 833-737-2009
For Non-Urgent Issues: Email support@exactasystems.com
If there’s a system disruption, a triage call will be initiated, and the right Exacta team members will be notified immediately
Using these support channels helps us assist you more efficiently and ensures your request reaches the right team as quickly as possible. We’re here to support you – whenever you need us!
We appreciate your partnership and look forward to providing you with the best service possible!
Exacta’s Freshdesk Support Portal has answers to all your questions, with the Exacta Knowledge Base, which includes Technical Manuals, Customer Support, and the ECS Manual.