From on-floor planning and deployment to local technical staff able to solve any issue, our best-in-class customer service and support deliver unrivaled support at every step.
EXACTAC (EXACTA TECHNICAL ASSISTANCE CENTER)
- 24/7 availability. Our support team is available around the clock to address your concerns and log your tickets.
- Critical incident response times. Through automation, if our call center operators trigger severities, Exacta engineers are contacted immediately.
SERVICE EXPERTISE
- 3-5 techs in each state, each highly trained on system support as well as all games connected to the Exacta System.
- IT support in each state.
- State directors in each jurisdiction to manage relationships and support partner needs.
FUTURE FORWARD LEGAL EXPERTISE
- Decades of experience in developing legally compliant products for central determinant gaming markets.
- GLI and BMM certified compliance with jurisdictional regulatory requirements.
- Legislative navigation expertise – keeping you always compliant.
