Customer
Support

that Never quits.

logo-Exactac

From on-floor planning and deployment to local technical staff able to solve any issue, our best-in-class customer service and support deliver unrivaled support at every step.

EXACTAC (EXACTA TECHNICAL ASSISTANCE CENTER)

Exacta is excited to introduce ExacTAC (Technical Assistance Center), our new 24/7 customer support line, ensuring faster response times and around-the-clock assistance.

  • 24/7 availability: Our support team is always here to assist you anytime, day or night
  • Faster Critical Incident Response: If a high-priority issue arises, our automated system ensures Exacta engineers are contacted immediately
  • Seamless Ticketing: Most non-critical calls will result in a support ticket, ensuring efficient tracking and resolution

The Best Way to Get Support

To ensure the fastest response from the right team member, we encourage all customers to use these official support channels:

Call us anytime: 833-737-2009

For Non-Urgent Issues: Email support@exactasystems.com

If there’s a system disruption, a triage call will be initiated, and the right Exacta team members will be notified immediately

Using these support channels helps us assist you more efficiently and ensures your request reaches the right team as quickly as possible. We’re here to support you – whenever you need us!

We appreciate your partnership and look forward to providing you with the best service possible!

support@exactasystems.com

SERVICE EXPERTISE

  • 3-5 techs in each state, each highly trained on system support as well as all games connected to the Exacta System
  • IT support in each state
  • State directors in each jurisdiction to manage relationships and support partner needs

FUTURE FORWARD LEGAL EXPERTISE

  • Decades of experience in developing legally compliant products for central determinant gaming markets
  • GLI and BMM certified compliance with jurisdictional regulatory requirements
  • Legislative navigation expertise – keeping you always compliant

DATA AT YOUR FINGERTIPS

Exacta’s Freshdesk Support Portal has answers to all your questions, with the Exacta Knowledge Base, which includes Technical Manuals, Customer Support, and the ECS Manual.

Launch Freshdesk

Submit A Service Request:

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