ExacTAC is Exacta’s dedicated customer support center and the first point of contact for immediate assistance. Every Exacta installation connects you with a team built to respond quickly and keep issues moving toward resolution.
Our goal is to resolve issues on the first call whenever possible. Floor-level questions reach a live support specialist, while system disruptions and critical issues are quickly escalated to the appropriate Exacta technical experts. Every request is tracked and managed through resolution.
Critical issues are routed quickly to the right technical experts.
Requests are tracked and managed from first call through resolution.
We manage the complexity. You keep the floor moving.
For operators looking for a more comprehensive level of partnership, from installation through ongoing operation, Exacta manages the system, technology and partner coordination behind your floor. We work directly with manufacturers and partners to handle service, upgrades and updates, backed by dedicated terminal and IT expertise that keeps your operation current, efficient and performing at its best.
Specialized terminal and IT teams support installation, service and on-site needs.
We can work directly with manufacturers and partners so your team doesn’t have to.
Tap into a broad ecosystem of partners, games and products as new opportunities emerge.
Exacta’s Freshdesk Support Portal puts essential resources at your fingertips, from technical manuals and the Exacta Knowledge Base to customer support tools and the ECS Manual. Everything you need to keep moving, all in one place.